Statistics

BasePress Statistics immediately give you all the valuable data needed to understand how visitors are using your WordPress knowledge base(s). KB statistics give you insight into which areas customers are most interested in. You can then take action based on this information to provide better customer support.

As many BasePress features this is opt-in, so to start collecting the metrics you require, navigate to BasePress >Settings and enable this feature.
In the settings page you can select the default time range you want the statistics to show results for and how many results to show for each statistic. Seen in the screenshot below:

Statistics

Statistics – Settings Page

Once enabled you’ll find a new item called “Statistics” in the knowledge base menu where you can access the statistics page.
On the left side of the Statistics page you can select the date range you want to see the statics for. Three presets are available: a week, month or year range. Alternatively you can select the start and end date of the statistics. Once the date range has been selected  click Apply to update the data shown.
Just below the date selectors there is “Manage Logs” if you click, it allows you to delete some data and therefore free database space. You need to specify the date up to when you want to keep the data. Anything older than that date will be deleted.

In the Knowledge Bases tab you can choose which KB you want to see statistics for. By default it is set to global which gives you agglomerated results for all of your knowledge bases. You can also select any KB or a combination of them. In this case the graph will over impose the data for each KB allowing you to compare them. The KB tab is not present if you are using BasePress in “Single Knowledge Base mode”.
Clicking on the KB name next to the graph will temporarily hide the the curve for that specific KB. This is helpful in case there are too many layers at once.

On the top right side you can select to see the statistics for Views and Scores or Searches. Seen in the screenshot below:

Statistics Page

Statistics Page

Every time you change the date range or select a different KB you can click on Apply to update the data.
All of the collected data is anonymous and therefore fully compliant with any privacy law.

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