Single or Multi Knowledge Base Mode

Building a knowledge base means to organize information in a way that is easy to find. If you have more products or services, keeping them in the same knowledge base makes it more difficult to find the right articles. In particular when a user is interested in a particular product and makes a search, the results will be mixed and diluted with matching articles from other products. This reduces the chances for them to quickly find the information they are looking for.

BasePress is designed to function as both a single or multi knowledge base. Apart from the points explained before the two modes differ slightly in the way the content is accessed.

When used in “Single knowledge Base mode” the entry page to the knowledge base would display the list of the top sections in your knowledge base. Also the permalinks and breadcrumbs will no include the knowledge base name, making it behave as a standard knowledge base.

When BasePress is used for multiple KBs the entry page will display a list of knowledge bases for the user to choose. Every knowledge base can have a picture and a description to introduce them.

Once the user selects the knowledge base he/she will be directed to the list of sections for that knowledge base.

The permalinks and the breadcrumbs will include the knowledge base name and any search, suggested articles and all widgets content will be relative to the knowledge base the user is currently in.
In this way the user can focus on the product or service he/she is interested in and the user experience will be improved by targeted results.

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