Easily build a self-service support system for your customers or employees.
Let them find the answers they need 24/7 and reduce your support costs.
The best WordPress documentation plugin for:
- Intranet knowledgebase for employees
- External knowledgebase for customers
- Troubleshooting guides
- E-commerce websites
- Product manuals
- Documentation for schools and colleges
- Service or product documentation
- Wiki and much more
Multiple Knowledge Bases
BasePress Knowledge Base is the best solution for any business that deals with multiple products or services. It helps you to separate your online documentation in a logical way and serves it to your customers or teammates without confusion. BasePress scales with your business needs! It works beautifully as a standard single knowledge base and in case you need, you can add more knowledge bases at any time.
Advanced search bar with live results
The live search functionality makes it easy for visitors to find what they are looking for. It finds the most relevant articles according to the search terms used. Displays found articles ordered by relevance, users views and votes with highlighting of query terms in search snippets.
Keep your content under control with fine-grained precision. You can select who can see any of your articles, sections or KBs by user role in any combination. All searches, widgets and features are completely integrated with content restriction and only shows the content the user has access to.
Articles Voting and User Feedback
When you’re running a knowledge base it’s important to know if visitors find the articles in your documentation helpful. Find out which articles are useful and which need improving directly from your visitors.
Get to know your users with unique statistics. See instantly which articles are most visited and how they score based on visitors views and votes. Find out what people are searching for and what they couldn't find answers to. Compare your knowledge bases and see which one is doing well or needs improving.
This plugin not only has some great features to take advantage of, but the support is outstanding. After requesting on how to accomplish specific functions, I received custom code to tailor this plugin to my needs.
Great plugin and resources!
Best Knowledge Base Plugin
I’ve been looking for a solution like this for a couple of months now. This is by far the best Knowledge Base plugin on WordPress that I’ve come across and I’ve tested a fair few! Keep up the good work and thanks for developing such a solid Knowledge Base solution for WordPress!
You are fully protected by our 100% Money Back Guarantee. If during the next 30 days you experience an issue that makes the plugin unusable and we are unable to resolve it, we'll happily offer a full refund.
Frequently Asked Questions
What do I get when I purchase BasePress?
When you purchase BasePress you are entitled to 1 year of updates and support via email. There is an automatic annual renewal after that period and we will send you an email a month before to remind you. You can cancel the renewal at any time if you wish so.
Does BasePress work with any WordPress theme?
We have put all the effort to make BasePress as compatible as possible. Yet depending on your WordPress theme you may need to adapt the look via css for a perfect fit. Theme customization is not included but we can guide you in the right direction.
What happens if I cancel the automatic renewal?
If you decide to cancel the automatic renewal you can keep using BasePress but you won't receive the latest updates and support. You can still renew your subscription at any time in case you need.
What happens if the plugin is not compatible with my WordPress installation?
BasePress has been tested and should work with any WordPress site from version 4.5 or higher. If for any reason it does not work for you and we cannot help you resolve the problem you can ask for a refund within 30 days from your purchase.