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Reduce Support Tickets & Scale Your Business

Powerful WordPress Knowledge Base Plugin

Easily build a self-service support system for your customers or employees.
Let them find the answers they need 24/7 and reduce your support costs.

StarStarStarStarStar 5-star rating at WordPress.org

Easy set-up Opensource code Use forever Customize the way you want Awesome Support

"Now I have a fully functioning Knowledge Base using BasePress, that I don’t have to worry about migrating over every time I decide to try a new help desk software. Take my advice and don’t rely on knowledge base attached to your subscription with ZenDesk, HelpScout, Groove, or any of the other help desks.”

The best WordPress documentation plugin for:

  • External knowledgebase for customers
  • Intranet knowledgebase for employees
  • Documentation hub for schools and colleges
  • Troubleshooting guides
  • E-commerce websites
  • Runbooks
  • Product manuals
  • Service or product documentation
  • FAQs
  • Wiki and much more

Provide support even when you're not around.

Multiple Knowledge Bases

  • Best solution for any business that deals with multiple products or services.
  • Separate your online documentation in a logical way.
  • Scales with your business needs! It works beautifully as a standard single knowledge base and in case you need, you can add more knowledge bases at any time.

"Badassery. Live Search. Plenty of options. It’s the only kb plugin that is nice looking, fully featured and doesn’t limit you to 1 or a few KBs."
Features

Instant Answers -
Advanced Live Search

  • Live search makes it easy for visitors to find what they are looking for.
  • Finds the most relevant articles according to the search terms used.
  • Displays found articles ordered by relevance, views and votes with highlighting of query terms in search snippets.
"I’ve tested the various plugins available and this one worked best for my needs. I am particularly pleased with the Live Search feature and the navigation widget."
Features

Content Restriction

  • You can select who can see any of your articles, sections or KBs by user role in any combination.
  • All searches, widgets and features are completely integrated with content restriction. Only shows the content when the user has access to.
  • Keep your content under control with fine-grained precision.

"We really appreciate all the options it offers and that it is very flexible. We received great support and are happy customers."
Features

Articles Voting and User Feedback

  • Find out how well your knowledge base is helping your users.
  • User votes and feedback on articles let's you know which articles are useful and which need improving directly from your visitors.
"It allows you for all kinds of modifications other plugins of its kind do not. We purchased the Pro version for our site and do not regret it, try it, you can’t go wrong.

Features

Helpful Statistics

  • Get to know your users with insightful statistics.
  • Find out what people are searching for and what they couldn't find answers to.
  • See instantly which articles are most visited and how they score based on visitors views and votes.
  • Compare your knowledge bases and see which one is doing well or needs improving.
Best Plugin, Best Support, Prompt Team. It has everything that you will need to build a knowledge base. I tried Echo, BetterDoc plugins – before purchasing this one… I will strongly recommend using this plugin…"
Features

Plus, BasePress has all the features you need to create and manage a successful knowledge base
for your customers or employees.

  • Access to complete code
  • Easy to customize
  • Translation Ready
  • Articles Voting and User Feedback
  • Drag and Drop reorder for articles
  • Automatic Table of Contents
  • Popular articles widget
  • Shortcode Editor
  • Notices
  • Tags Support
  • Statistics
  • SearchWP integration
  • Articles Navigation
  • Multisite support
  • Unlimited Articles
  • Unlimited section hierarchy
  • List view or Boxed view for sections
  • SEO friendly
  • Breadcrumbs
  • Drag and Drop reorder
  • Icons Manager
  • Knowledge Base Widget
  • 3 Themes included
  • Awesome Support
Thousands of customers use BasePress knowledge base plugin including:
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Light, Powerful and Easy to Use

Easy to set-up and customize. Awesome Support. Build your own self-hosted Documentation hub with The #1 WordPress Knowledge Base & Wiki Plugin for WordPress.

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5-star rating at WordPress.org